COMCAST

It all started when I decided to add Comcast Cable TV to my existing Comcast Internet and Telephone Accounts. I made the switch, Comcast installed the TV box, never provided me with the additional 2 digital converter boxes (which i was told would be delivered but never were). A minor inconvenience since I am one person and can only watch one TV at a time anyway, right?

So the May bill comes. $66 dollars and something. Which is what I was paying BEFORE I added the TV service. I called and they said the difference would be reflected on my next bill. Fine, says I, and I go ahead and pay the bill online. I received an email confirmation from Comcast and the debited amount showed up in my almost immediately in my bank statement (also online).

I hereby provide proof the transaction (have blanked out the actual account numbers because, sadly, I wasn't born yesterday):


Dear Comcast Customer,

Thank you for your payment. You have authorized Comcast to charge $66.74 to the bank account specified below. It may take up to 3 business days to process your Comcast services payment. Please save this e-mail for your records.

Payment Details:

Comcast Account Number: ******************
Payment Date: 5/3/2010
Payment Amount: $66.74
Name: Michelle B McFee
Routing Number: *********
Account Number: ***************
Confirmation Number: 1018853690

My next communication from Comcast stated my account was past due by $66.74. But I paid that, says I, and I have proof. Comcast blamed the bank and vice versa. Meanwhile, life goes on. New statement comes in and I pay only current charges because I have already paid the previous, right? And here we have proof of THAT pudding:

Dear Comcast Customer,

Thank you for your payment. You have authorized Comcast to charge $140.00 to the Visa specified below. It may take up to 3 business days to process your Comcast services payment. Please save this e-mail for your records.

Payment Details:

Comcast Account Number: ****************
Payment Date: 6/3/2010
Payment Amount: $140.00
Name: Michelle B McFee
Card Type: Visa
Card Number: ****************
Authorization Number: 045320
Confirmation Number: 1021990779

And so I review all records and notice that the first payment confirmation does not display an authorization number (something Comcast did not notice, by the way). But it did show up in my account statement as a debit on the date in question.

So I call the bank again. "Yes, that was paid. Talk to the vendor." And thus we roll merrily along. Until this Friday when my sister changed her phone and TV service from Time Warner to AT&T U-Verse.

I tried to call Vicki on her landline and got a message, "We are unable to complete your call as dialed. Please try your call again." However, when I called her landline from my cell, it was fine. And furthermore, when I called her cell from my landline, the call went through. Vicki called AT&T to ask what was up and I called Comcast for the same reason, each of us wondering which service had the problem.

Comcast took the party line that the reason for my problems must be because my account was delinquent. WHAT? says I - first of all, I paid the bills and I have confirmation numbers. Second, it makes no sense that I can call all over the world (I verified this by calling Greece, no problem) but one number in Los Angeles is restricted? "I suggest you go in to the Comcast office near you and talk to them. I cannot help you." Geez, no KIDDING!